Privacy Policy

When you submit a quote request or contact us through our website, we may collect the following categories of information:

Personal information: your full name, company name, email address, and phone number.

Shipment and commercial information: country of origin, transport mode, product description, estimated shipment value, expected arrival date, and shipment status.

Uploaded documents: commercial invoices, packing lists, bills of lading, air waybills, CFIA licences, import permits, and other customs-related shipping documents you choose to submit.

We do not knowingly collect payment-card numbers, banking credentials, Social Insurance Numbers, government login credentials, or other sensitive financial or identity information. Please do not include this information in any document you upload.

We collect personal and commercial information for the following purposes:

To review your customs clearance inquiry and prepare a quote.

To identify compliance issues, tariff classification questions, or regulatory requirements relevant to your shipment.

To communicate with you regarding your inquiry, request additional information, or flag concerns identified during our review.

To fulfill our obligations as a licensed customs broker under the Customs Act and related regulations.

To maintain records as required by applicable law.

Documents you upload through our quote form are transmitted over an encrypted (TLS) connection.

Uploaded files are stored on access-controlled servers. Access is restricted to licensed customs brokers and authorized personnel at Quick Release Customs.

We do not share your documents with third parties except as required to process your customs entry (for example, submitting declarations to the CBSA) or as required by law.

We do not use your documents for any purpose other than reviewing your customs inquiry and preparing your clearance.

Documents relating to completed customs brokerage transactions are retained for the period required by applicable law.

Documents submitted solely for an inquiry or an unsuccessful quote request are retained only for as long as reasonably necessary to assess and respond to the request, unless a longer retention period is required by law.

After the applicable retention period, documents are securely deleted or destroyed.

If you request deletion of your information before the applicable retention period has elapsed, we will inform you of any legal obligations that prevent immediate deletion.

Access to your personal information and uploaded documents is limited to:

Licensed customs brokers at Quick Release Customs who are directly involved in reviewing your inquiry.

Authorized administrative personnel at Quick Release Customs who support the brokerage operation.

Government authorities (such as the CBSA or CFIA) where disclosure is required by law or necessary to process your customs entry.

We do not sell, rent, or trade your personal information to any third party.

You have the right to request access to the personal information we hold about you.

You have the right to request correction of inaccurate information.

You have the right to request deletion of your information, subject to any legal retention obligations.

You have the right to withdraw consent to the collection and use of your information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information below.

Our website may use cookies or similar technologies to understand how visitors use the site. We do not load analytics or tracking scripts without your consent.

You can control cookie settings through your browser. Disabling cookies will not prevent you from using the quote form or contacting us.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

Quick Release Customs (9559-6508 Québec inc.)

Email: [email protected]

We will respond to privacy inquiries within a reasonable time.

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes acceptance of the revised policy.